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Our product exchange policy aims to provide the customer with complete security regarding the products purchased in our store.
All our products come with a warranty against manufacturing defects.
We also exchange products that arrived differently from what the customer ordered.
If you receive one of our products with a manufacturing defect or different from what you ordered, follow these steps to make an exchange:
If more than 7 business days have passed and the product has any defect or fault, contact us, providing your email, order number, the product to be returned, and the defect.
As soon as we receive your email, we will send your request to our quality department for verification. Authorization from this department will be required for a possible exchange to take place. Once the analysis is done, we will get back to you with the outcome and whether a replacement is necessary.
The deadline to request an exchange for this reason is 90 days after receiving the product.
Please note, we will not process exchanges or refunds after this period.
Your claim will be reviewed within 7 business days at most, and if the problem is confirmed, we will contact you via email and you can choose one of the following options:

- Receive a refund of the amount paid.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a coupon for the value of the product to use on future purchases.